Anticimex
When I moved from working on the production floor to joining the quality department, I quickly assumed responsibility for managing IPW. The system was already in place, but it was barely noticeable. There was a homepage, a handbook, and a few menu items – but very little actual content. And most people didn’t understand how the system could be used.
Today, we have more than 150 SOPs – all created, built, and continuously updated in IPW. Soon, we’ll roll out iPads on the production lines, so team members can log information directly and be confident they’re working with the latest version of the SOP.
Audits and maintenance – directly on the lines
Beyond SOPs, we use IPW for daily OBAs (Out of Box Audits), as well as daily and quarterly line inspections. Everything is managed through IPW. Maintenance has also been brought into the system, and we’ve set up a structure for equipment, machines, and fixtures – with clear ownership and task assignments. We’ve also built a competency matrix that ties it all together and is continuously updated by our production manager. This ensures line audits catch when someone isn’t qualified for a given task.
A management system rooted in practice
I’ve personally built out most of the system. Many SOPs have been developed by observing how we actually perform tasks on the production floor. It was a time-consuming process, but it’s ensured that our documentation always reflects how things are actually done. During the process, I completed the FormBuilder course. IPW’s Summer School and their customer seminars have also been extremely valuable. It’s always inspiring to meet other users and see how they work with the system. Each time, I come away with something useful.
