General terms and conditions

1 Scope of application

1.1 These Terms and Conditions apply to all Services provided by IPW Systems A/S (hereinafter the Supplier) to the Customer, unless otherwise expressly agreed in writing. The Supplier is a Danish company that essentially delivers its Services from Denmark.

1.2 “Services” means all types of products, supplies, and services (collectively referred to as the “Services”).

1.3 The additional terms described in the section titled “Terms of Service” apply in addition to these Terms and Conditions, but only where expressly stated to do so. The provisions of the Terms of Service shall prevail in the event of any inconsistency with the Terms and Conditions. In matters not regulated by the Terms of Service, these Terms and Conditions shall apply.

1.4 These Terms and Conditions constitute an integrated part of the contractual basis between the Parties. Any special agreements/terms concluded between the Parties take precedence in the event of inconsistencies with the General Terms and Conditions and the Terms of Service. Special agreements/terms may, for example, appear from the order confirmation. The terms and conditions are updated regularly in new versions, and the Supplier is entitled to send updated versions of the terms, which the Customer accepts to be valid from the time when the Customer receives a copy of the new updated terms.

1.5 These Terms and the relevant Terms of Service also apply to Services that are derived from or otherwise related to the original Services.

 

2. Contractual basis

2.1 The contractual basis comprises any agreement for the supply of Services between the Customer and the Supplier, regardless of the medium or method used to conclude the agreement, including whether it has been signed, confirmed by email, or otherwise entered into.

2.2 An agreement may, for example, be concluded by means of a separate order, a signed offer, cooperation agreements, a Statement of Work (SOW), email, or similar document containing information about the Services, their scope, price, and/or any special terms applicable to the Services.

2.3 Each agreement constitutes a separate and independent agreement from any other agreements concluded between the Parties.

2.4 The purchasing terms and conditions of the Customer shall not apply unless expressly accepted in writing by the Supplier.

2.5 The Parties acknowledge that the agreements are interrelated. Any breach, defect, delay, termination, or similar circumstance in relation to the Services under one agreement shall also constitute a breach, etc., of all other agreements between the Supplier and the Customer.

2.6 Limitations of liability shall not apply to, or be calculated separately for, each individual agreement. The limitations of liability apply collectively across all agreements between the Parties.

 

3. Services

3.1 The Supplier shall deliver the Services as defined in the order confirmation or signed offer to the Customer in accordance with these Terms and Conditions. Delivery is, however, subject to the Customer’s payment of all remuneration, fees, costs and expenses as they become due.

3.2 The Supplier is only liable for its own Services and not for any other services, tasks, or obligations that it has not expressly assumed in writing under an agreement with the Customer. However, the Supplier shall be liable for its subcontractors to the same extent as for its own acts or omissions in accordance with these Terms and Conditions.

3.3 Information provided by the Customer in price lists, advertisements, previous offers, on websites, or orally, as well as any terms or conditions contained in purchasing terms or similar documents, shall not apply to the Services unless expressly agreed in writing and thereby forming part of the contractual basis between the Parties.

 

4. Customer’s obligations

4.1 The Customer shall fulfil its obligations as set out in the contractual basis and shall contribute and participate to the extent reasonably expected or as requested by the Supplier from time to time, including in relation to resources and in connection with the implementation and adjustment of the system. Failure by the Customer to participate in a manner enabling the Supplier to fulfil its obligations in due time and scope shall constitute creditor’s default (in Danish: fordringshavermora) in accordance with the general principles of Danish law.

4.2 The Customer authorises its system manager or any other relevant contact person to act with binding authority on behalf of the Customer, including placing orders, entering into specific agreements, and making deviations from the contractual basis.

4.3 The Customer is responsible for ensuring that the Services are sufficient to fulfil the Customer’s needs, requirements and expectations. If the Customer wishes to receive documentation of developed program code, this shall be expressly stated in the agreement.

4.4 The Customer shall also be responsible for keeping itself up to date with changes and additions to the Supplier’s Services, which may be published on the Supplier’s support site. This includes the obligation to use, at all times, the browsers recommended by the Supplier.

 

5. Delivery

5.1 Delivery shall be deemed to have taken place when the agreed Services have been installed for the Customer and can be used, in whole or in part, by the Customer. In the event of minor functional defects, delivery shall nevertheless be deemed to have taken place, and the Supplier shall be entitled to remedy such defects within a reasonable time in accordance with the general principles of Danish law on rectification.

5.2 All indicated delivery times are approximate and indicative only, unless otherwise expressly confirmed in writing by the Supplier.

 

6. Prices, payment and retention of title

6.1 All prices are stated in Danish kroner (DKK) and are exclusive of VAT and other public charges, as well as travel, per diem and accommodation expenses etc.

6.2 Normal working hours are defined as Monday-Thursday 07:00-17:00 and Friday 07:00-16:00 CET/CEST.

6.3 Normal business hours are defined as Monday-Thursday 08:00-16:00 and Friday 08:00-15:00 CET/CEST.

6.4 Exceptions to clauses 6.2 and 6.3 include Danish public holidays, Christmas Eve, New Year’s Eve, the period between Christmas and New Year’s Day, and the Friday following Ascension Day, during which the Supplier remains closed. The Supplier may also be closed on 23 December and 2 January.

6.5 A working day at the Supplier corresponds to 7.5 hours.

6.6 A surcharge will apply to agreed work performed outside normal working hours.

6.7 All prices and amounts quoted by the Supplier are estimates only and are not binding upon the Supplier unless a fixed price has been expressly agreed.

6.8 The total contract price up to the delivery date is stated in the Supplier’s order confirmation. Subsequent functional changes, additions, extra work or other deviations from the original agreement will be invoiced separately.

6.9 Unless otherwise agreed, invoicing is based on time spent and is made periodically. The invoicing period may vary by agreement and is specified in the order confirmation. Payment is due 14 days net from the invoice date. Any objections to invoices must be submitted to the Supplier in writing within 10 calendar days from the invoice date; otherwise, the invoice shall be deemed approved by the Customer.

If a payment schedule has been agreed, payments shall fall due in accordance with such schedule.

6.10 Subscriptions and other ongoing agreements are invoiced in advance and are non-refundable upon cancellation during the subscription period.

6.11 From the due date, default interest will be charged at the highest rate permitted under the Danish Interest Act applicable from time to time.

6.12 Title to the goods sold shall in all respects remain with the Supplier. Unless otherwise agreed, the delivery is of such nature that the Customer only obtains a right of use to the purchased goods. This right of use shall only transfer to the Customer when the purchase price and all other costs have been duly paid in full and on time by the Customer.

6.13 The Supplier’s prices are adjusted annually on 1 January according to the net price index on 1 November of the previous year. This adjustment applies to all prices.

6.14 The Supplier reserves the right to adjust its prices. Quotations are therefore valid for a maximum of three (3) months, after which the Supplier may increase its prices with effect on the quotation.

6.15 All payment and exchange costs are borne by the Customer.

6.16 The Supplier’s Services do not include any audit services required by the Customer. This may include, for example, the completion, preparation or participation in compliance programmes or assessments, including any related meetings at the Customer’s or the Supplier’s premises, which are invoiced separately based on time spent, unless otherwise agreed. Reference is also made to section G of the Terms of Service.

 

7. Breach and remedies for breach

In general

7.1 Each party shall have the rights and remedies available under applicable law, unless otherwise agreed in the contractual basis.

7.2 The Customer must inspect the Services without undue delay after delivery and cooperate in the acceptance thereof. The Customer is not entitled to engage any third party to test the Supplier’s Services, including the vulnerability or resilience of the Services to hacking or similar attacks, without the Supplier’s prior written consent. This applies both in connection with the delivery of the ordered Service and at any time during the term of the agreement. The Customer agrees to compensate the Supplier for any loss or damage resulting from any such deliberate activity. The Supplier reserves the right to suspend or deny any and all access to the Software and related services for any user at any time if, at the Supplier’s discretion, this clause has been breached. Any breach of this clause shall constitute a material breach.

7.3 Upon the Customer’s use of the Services, including any partial services, the Customer shall in any event be deemed to have accepted the Services, no later than the date on which the Customer commences use of the Services or any part thereof.

7.4 The Customer’s remedies for breach of contract, including for defects and delay, shall lapse if the Supplier has not received a substantiated and specific written complaint no later than 10 calendar days after the breach was discovered or should have been discovered.

Complaint

7.5 A Service shall be deemed defective if it does not, in all material respects, fulfill the specifications set out in the contractual basis, it being acknowledged that IT services can never be entirely free from errors, defects, or interruptions in service. Such inherent characteristics or necessary adjustments shall therefore not constitute a defect or any other breach.

7.6 If the Customer discovers a defect within twelve (12) months from the time of delivery which could not reasonably be detected through use and testing in accordance with clause 5.1, the Customer shall, without undue delay and in accordance with clause 7.4, submit a substantiated and specific written complaint to the Supplier after discovering the defect. Upon expiry of the twelve-month period, any claims for defects shall become time-barred, and the Customer shall have no right to assert claims relating to defects, damages, warranties, or any other remedies.

7.7 If the Customer has submitted a complaint regarding a matter which subsequently proves not to constitute a defect for which the Supplier is liable, the Customer shall reimburse the Supplier for the time spent and any related costs incurred in connection with handling the unjustified complaint.

7.8 In the event of any delay or defect for which the Supplier is liable, and provided that the Customer has submitted a timely complaint in accordance with clauses 7.2 and 7.4, the Supplier shall be entitled, at its discretion, to remedy the defect, re-deliver the Service, grant a proportionate reduction in price, and/or pay reasonable damages to the Customer. The Customer shall not be entitled to terminate the agreement or demand repayment of the purchase price.

7.9 If the Customer procures any remedial action or replacement to be carried out by a third party without the Supplier’s prior written consent, all the Customer’s remedies for breach of contract shall lapse, and the Supplier shall not be liable to reimburse any costs incurred by the Customer in relation thereto.

 

Liability and limitation of liability

7.10 The parties shall be liable in accordance with the general rules of Danish law, subject to the limitations and exclusions of liability set out in these Terms and Conditions.

7.11 Neither party shall be entitled to claim compensation for any indirect or consequential loss or damage. Indirect or consequential loss or damage includes, but is not limited to, loss of business opportunities or revenue, loss of profit, loss of goodwill, loss of data (including costs associated with data restoration), operating loss, loss of interest, and any fines or penalties paid by or to third parties or public authorities, all of which shall in all cases be deemed indirect or consequential loss.

7.12 The Supplier’s total aggregate liability towards the Customer for defects or similar matters, including its total potential liability for damages, shall be limited to an amount corresponding to the total remuneration paid by the Customer during the preceding six (6) months for the specific type of Service to which the claim relates.

7.13 The limitations of liability set out in clauses 7.11 and 7.12 shall not apply where the loss has been caused by gross negligence or intentional misconduct.

7.14 The Supplier shall under no circumstances be liable for any losses, defects, delays, non-performance of obligations, or other matters under agreements concluded between the Supplier and the Customer, where such events are wholly or partly attributable to: (i) the Customer’s own fault under the general rules of Danish law, for example where due to the Customer’s negligence or breach of these Terms and Conditions or of the parties’ other agreements; (ii) the Customer’s other suppliers or other third parties connected to the Customer; (iii) the Customer’s use of the Services in a manner not intended or agreed; or (iv) viruses, hacking, Trojan horses, spyware, ransomware, or interference with technical protection measures originating from sources other than the Supplier.
The Supplier shall likewise not be liable for any loss, defect, or non-performance caused by terrorist attacks, acts of sabotage by third parties, acts of war, armed conflicts (including any such events carried out as cyberattacks on the Supplier, the Customer, or the general public), or trade disputes resulting in trade barriers, price increases, or similar. The Supplier shall furthermore not be liable for (v) accidental events for which the Customer bears the risk; or (vi) losses covered by insurance taken out by or for the benefit of the Customer.

7.15 The exclusions of liability set out in clause 7.14 shall also apply where one or more of the events mentioned do not affect the Supplier directly, but only indirectly through an event affecting the Supplier’s subcontractors providing software, capacity, data, systems, or similar, resulting in the Supplier’s inability to perform towards the Customer.

7.16 The Customer acknowledges that the Supplier only provides advice and related assistance concerning its own Services and their implementation at the Customer. The Supplier’s customers operate in many different industries and are subject to various requirements and conditions imposed by their own customers, suppliers, legislation, safety regulations, and other compliance obligations. The Supplier does not provide advice regarding the Customer’s business operations or the regulatory or commercial conditions under which the Customer operates. The Supplier shall therefore not in any circumstances be liable for any failure of its Services to comply with legislation, safety regulations, compliance requirements, or similar obligations applicable to the Customer but outside the Supplier’s control. Reference is also made to clause 4.3.

 

8. Termination

8.1 The duration of the contractual basis (and the duration of any licences and/or services granted hereunder) is stated in the contractual basis.

8.2 Either party may terminate the agreement with 3 months’ prior written notice to the end of a subscription period. The 3-month notice period is mutual and thus applies to termination by both the Supplier and the Customer.

8.3 Upon termination of the Contractual Basis, any additional Services purchased are also terminated with the same notice period (3 months running to the end of a subscription period), unless otherwise agreed.

8.4 Termination, for whatever reason, does not entail a refund of amounts already paid.

8.5 Upon termination of the agreement, no further registrations may be made in the system. The right of use thus ceases definitively, and continued use of the Services constitutes an infringement of the Supplier’s rights, including its intellectual property rights in the Service in question.

8.6 Subscriptions for software add-ons to existing installations may not be terminated earlier than 12 months after commencement.

8.7 Product phase-out: The notice of termination stated in clause 8.2 may, among other things, be used by the Supplier to terminate all or part of the Services provided to the Customer due to product phase-out. IT services are very dynamic and may have a long or short lifespan before they become obsolete, slow, unsafe, etc. The Customer is advised that the Supplier may use the agreed notice period to phase out products as described, or otherwise when the Supplier’s operations justify such phasing out, which may mean that other Services to the Customer can no longer be maintained unchanged either in whole or in part because they may be linked to such phased-out products etc.

9. Force majeure

9.1 In the event of force majeure, a party is relieved from its obligations for as long as the force majeure situation persists. Force majeure exists when the performance of the agreement has become significantly more onerous due to circumstances beyond the party’s control. This includes, in particular but not limited to, disruption of ordinary transport and communication, interruption or failure of energy supply, delivery issues at subcontractors, long-term illness of key employees, computer viruses, hacker attacks, etc., unless it can be demonstrated that the affected party should reasonably have foreseen such circumstances at the time of entering into the agreement. Force majeure may only be invoked if the affected party has notified the other party in writing no later than 10 working days after the occurrence of the force majeure event. For the avoidance of doubt, reference is also made to clauses 7.14 and 7.15 regarding agreed limitations of liability.

9.2 The party not affected by the force majeure situation is entitled to terminate the contract if the agreed delivery or takeover date is exceeded by 60 working days due to force majeure. In the event of such termination, both parties shall promptly return what they have received from the other, and no further claims shall exist between the parties thereafter, including any claim for damages or compensation.

10 Product liability

10.1 In the mutual relationship between the Supplier and the Customer, the Supplier disclaims any liability for damage to commercial property arising from or in connection with the Supplier’s deliveries.

10.2 If a third party makes a claim against the Supplier for loss arising out of product liability, the Supplier reserves the right to have such claim and any related costs reimbursed in full by the Customer to the extent that the damage is not caused by fault or negligence on the part of the Supplier.

11. Intellectual property rights

11.1 All intellectual property rights to the Services shall at all times belong exclusively to the Supplier, its subcontractors or third parties.

11.2 Subject to final and effective payment of all fees, costs and expenses by the Customer, the Customer acquires a non-exclusive and non-transferable right to use the delivered system, subject to the additional limitations set out below.

11.3 Unless otherwise agreed in the contractual basis, software provided by the Supplier is not subject to user licences and may therefore be freely used by all employees of the Customer, as identified and limited by the Customer’s VAT ID/CVR number. Licences for use in subsidiaries or associated companies may be purchased.

11.4 The Supplier is entitled to use and exploit any general knowledge, including information technology, ideas, concepts, know-how, techniques and accumulated information derived from the Customer’s use of the Supplier’s Services, which the Supplier obtains in connection with the provision of the Services. The Supplier is thus entitled, in relation to third parties including other customers, to develop, manufacture, train, deliver and market identical or similar services to those delivered to the Customer.

11.5 In all cases, the Customer retains ownership of its own data, subject, however, to clause 11.4. This also applies when the Customer purchases hosting from the Supplier or uploads data into the Supplier’s Services.

 

12. Confidentiality

12.1 The Supplier and the Customer, including their employees and subcontractors, shall observe strict confidentiality regarding any information concerning the other party’s affairs that becomes known to them in connection with the performance of this contract.

12.2 The contract, including any appendices, shall likewise be considered confidential material. Documents and files exchanged between the parties must be stored securely and may not be disclosed or made available to any third party without the prior written consent of the other party.

 

13. Choice of law and venue

13.1 Any dispute between the Supplier and the Customer that cannot be settled amicably shall be governed by and construed in accordance with Danish law and shall be brought before the Court of Kolding (Retten i Kolding). Any rules on choice of law shall not apply, and all disputes shall in all cases be resolved under the substantive laws of Denmark.

 

14. Data processing

14.1 When the Supplier processes personal data on behalf of the Customer, for example by hosting the software, the Supplier shall act as the data processor for the processing in question, and the Customer shall act as the data controller. The Supplier shall only process the Customer’s personal data in accordance with the Customer’s instructions. Among other things, the Customer is responsible for ensuring that there are lawful instructions and a legal basis for processing personal data that the Supplier processes on behalf of the Customer.

14.2 The Supplier and its subcontractors are entitled to process personal data relating to the Customer’s contact persons, including names and contact details. The purpose of such processing is to enable the Supplier to fulfil its obligations to the Customer, for example in connection with the administration of customer relations, payment transactions, and the organisation of agreed courses.

14.3 To ensure the protection of the Customer’s personal data, the Supplier shall implement appropriate technical and organisational security measures. The Supplier and its subcontractors shall treat the Customer’s personal data as confidential. The Supplier will retain the Customer’s personal data for up to five full financial years after the termination of the business relationship, for the purpose of complying with general limitation periods.

14.4 The Supplier’s further processing of personal data on behalf of the Customer is separately regulated in a data processing agreement.

14.5 Reference is also made to the Personal Data Policy in force at any time on the Supplier’s website.

 

15. Version

15.1 These Terms and Conditions were last updated in October 2025.

 

Terms of Service

1. Scope of application

A.1 These Terms of Service form an integrated part of the Contractual Basis and apply to the Supplier’s provision of Services.

1. Updating

B.1 The Supplier shall perform continuous, automated updates of the Software. This is mandatory to ensure the continued operation of the Software.

B.2 The Customer’s own circumstances may be an obstacle to automatic updating. B.1 may be suspended by a separate written agreement providing for periodic manual updates of the Software. The Supplier’s time spent on this shall be invoiced separately.

 

1. Specialised development

C.1 Special development for the Software shall result in a surcharge to the annual subscription price equal to 20% of the value of the special development. The surcharge shall be invoiced annually in advance from 1 January following delivery. The surcharge shall be adjusted annually in January, cf. clause 6.13 of the Terms and Conditions.

C.2 Documentation for the surcharge for special development may be presented. The Supplier’s time spent on this shall be invoiced at the applicable hourly rates.

 

1. 1st level support

D.1 1st level support may be included in the Customer’s subscription agreement or may be purchased separately if required.

D.2 1st level support is provided during normal business hours via telephone and e-mail.

D.3 1st level support includes help with the ordinary, user-related use of the Supplier’s standard software for enquiries of up to 1 hour.

D.4 1st level support is available for one designated administrator user at the Customer.

D.5 1st level support does not include introduction to the use of the software and cannot be used as an alternative to training. 1st level support does not include help with advice and sparring for customer-specific setup or configuration or making changes to existing setup. Examples of the scope of 1st level support can be found on the Supplier’s support site.

D.6 The Supplier reserves the right to individually adjust the conditions for continued 1st level support if the Customer’s average monthly use of 1st level support over a period of at least six months exceeds two hours.

D.7 1st level support only includes the Supplier’s Services. The Supplier does not provide 1st level support regarding the Customer’s business, including the requirements/regulations to which the Customer’s business is subject.

 

1. Other support

E.1 The Supplier offers other support during normal business hours via telephone and e-mail for enquiries not covered by 1st level support.

E.2 Enquiries regarding other support constitute payable services and shall be invoiced at the applicable hourly rates, with a minimum charge of 30 minutes.

E.3 Support is provided on the basis of the best knowledge at the time of guidance and on the basis of the information provided by the Customer. The Customer must submit sufficient documentation for effective processing of the enquiry.

E.4 Support is handled by the Supplier’s support department. In complex cases, it may be necessary to transfer the support case to another technician and/or consultant.

E.5 Support does not include the production, modification or development of software.

E.6 Support only includes the Supplier’s Services. The Supplier does not provide support regarding the Customer’s business, including the requirements/regulations to which the Customer’s business is subject.

 

1. Prepaid vouchers

F.1 The Supplier offers prepaid vouchers to the Customer, which can be used for all hourly-based services.

F.2 Prepaid vouchers are valid for 24 months from the invoice date, after which any remaining balance is cancelled.

 

1. Audit

G.1 The Supplier offers to assist in the Customer’s audit of the Supplier’s processes and controls. This may, for example, include IT security, personal data protection and sustainability, and may, for example, be done through participation in audit meetings, provision of information about the Supplier’s conditions, submission of relevant documentation, and answering questionnaires. The Supplier’s time spent on this will be invoiced at the applicable hourly rates.

 

1. Cancellation of course and hourly rates

H.1 A fee will be invoiced in the event of no-show or cancellation of a course or hourly services less than 3 days before the scheduled date. The Customer is obliged to pay this fee, unless force majeure applies.

H.2 The Supplier reserves the right to cancel agreements in case of illness, pregnancy or other unforeseen personal event. In such cases, the Supplier will endeavour to find another consultant for the assignment or offer an alternative date for completion of the assignment. The Supplier will inform the Customer as soon as possible in the event of cancellation and take all reasonable steps to minimise any inconvenience to the Customer.

 

1. Hosting

I.1 The Supplier offers hosting of the Customer’s data. This may be included in the Customer’s subscription agreement or as a separate purchase.

I.2 Termination of Hosting follows the applicable terms for termination of the subscription agreement. Hosting cannot be maintained after termination of the subscription agreement.

I.3 Upon termination of Hosting, the Customer is responsible for exporting the desired data from the software before the agreement is terminated. If the Customer requires assistance in exporting data in connection with termination of the agreement, this assistance will be provided on a time and material basis.

I.4 The uptime for all systems is minimum 99.5%. The uptime is calculated based on an availability of 24 hours a day, excluding service windows and automatic updates. Uptime is calculated over a period of one month and can be seen on the Supplier’s status page.

I.5 The Supplier’s servers are updated automatically once a month in scheduled service windows. Service windows will primarily be scheduled outside normal working hours.

I.6 The Supplier reserves the right to announce service windows at short notice in case of critical updates or disruptions that potentially affect the customers’ business.

I.7 In order to provide the best possible physical security, the Supplier uses subcontractors for the physical hosting and operation of the Software and related services. The subcontractors used and their physical location are stated in the data processing agreement between the Supplier and the Customer and may be changed according to the terms of the data processing agreement.

I.8 The Supplier makes backup of all the Customer’s data locally in the data centre at least once a day and to at least one separate external backup. External backups are available for 90 days.

I.9 Enquiries regarding operational disruptions must be made to the Supplier’s support during normal opening hours. Enquiries not related to critical errors are handled as other support and are charged according to the hourly rates applicable from time to time.

I.10 Troubleshooting of critical malfunctions is initiated within half an hour of the Customer’s enquiry or registration in alarm systems within normal business hours. Outside normal business hours, troubleshooting will be initiated within one hour after the problem has been brought to the Supplier’s attention.

 

1. On-premises installations

J.1 Software will not be installed on the Customer’s own servers in the future. Previous Software versions may be installed on the Customer’s own servers (on-premises installations).

J.2 The Customer is responsible for the operation and maintenance of the Customer’s own servers and network components, as well as data backup. The Customer is also responsible for ensuring that technical requirements for the solution are compatible with the Customer’s IT environment.

J.3 On-premises installations may have limited access to the software’s features that require installation in the Supplier’s hosting services. The Supplier cannot guarantee that the technical foundation of the software will always be available or compatible with the Customer’s chosen IT environment.

J.4 The Customer is entitled to move the on-premises installation to other premises. To the extent that such relocation entails changed conditions for the Supplier to perform maintenance, the Supplier may require the terms to be changed, including in relation to payment.

J.5 The Customer must minimise the risk of loss of or damage to the Customer’s IT systems, including by taking out the necessary insurance, making sufficient backup of data and ensuring that the Supplier is made aware in writing of any security provisions and other guidelines applicable to access to the Customer’s IT systems before the Supplier gains access to them.

J.6 Updating the Supplier’s software does not include updating the Customer’s servers, applications or technical support to the Customer’s IT department in connection with the update.